A new customer feedback initiative has been launched by Mazda.<\/p>\n
Taking your Mazda in for a service at one of the firm's dealerships? You'll now be able to rate the quality of service you received under a new customer service feedback system rolled out by the Japanese carmaker.<\/p>\n
The firm has partnered with Motor Codes, an online review platform, to allow customers to post surveys after having their cars serviced or repaired.<\/p>\n
Mazda, which recently announced it is to unveil its new family hatchback at the Frankfurt motor show next month, said the move was proof of its commitment to delivering "first-class customer service".<\/p>\n
Under the move, every Mazda dealer will subscribe to Motor Codes' code of practice, which is approved by the Trading Standards Institute (TSI).<\/p>\n
Customers taking their Mazda in for a service or repairs will, afterwards, be encouraged to rate 11 aspects of car servicing, with the results being displayed on the Motor Codes website.<\/p>\n
The customer satisfaction survey asks Mazda owners to rate a variety of car servicing aspects, such as level of information about the work provided, quality of staff assistance and the booking process, scoring them from one to ten.<\/p>\n
David Wilson-Green, after-sales director at Mazda UK, said the link-up with Motor Codes emphasised Mazda’s "strong ethos" of transparency for customers.<\/p>\n
"Through public feedback to Motor Codes we hope to demonstrate our dealers' commitment to offering an open, honest and fair service, provided by competent and conscientious staff," he said.<\/p>\n
"I'm confident that future surveys by this organisation will indicate that car owners will find a reliable, trustworthy garage whenever they visit one of Mazda’s 135 dealerships or 32 additional authorised repairers."<\/p>\n
Motor Codes is a government-backed, self-regulatory body for the car industry through which garages and dealerships sign up voluntarily. IT uses TSI-approved codes of practice to raise standards in car sales, servicing and repairs. Every year, more than 50,000 customers post surveys on the website.<\/p>\n
Earlier this month, it was announced that Mazda will unveil the Mazda3, the third-generation of its flagship family car, at the Frankfurt motor show in September.<\/p>\n
The car, which will go on sale in the UK in January, will be available as a five-door hatchback and four-door saloon, or fastback.<\/p>\n","protected":false},"excerpt":{"rendered":"
A new customer feedback initiative has been launched by Mazda. Taking your Mazda in for a service at one of the firm's dealerships? You'll now be able to rate the quality of service you received under a new customer service feedback system rolled out by the Japanese carmaker. The firm has partnered with Motor Codes, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1985","post","type-post","status-publish","format-standard","hentry","category-industry-news"],"acf":[],"yoast_head":"\n